Delivery Investigation Order DetailsThis form requires entry of details that were given at time of order and from tracking information from your order. Please be aware that we need to collect all of these details to open the investigation with our carriers. If you are unable to fully complete this form - please email all the details you can to [email protected] (This may delay the opening of an investigation by 2 business days).Tracking Number(Required)All enquiries must include the tracking number 23-25 digit tracking code. Order Number Your Name (as on parcel)(Required)Must match details given in the original order. Name or Company Address(Required)Address that was given on original order. Street Address Suburb Town/City Region Post Code Your Email Address(Required) Enter Email Confirm Email Your Mobile No. HiddenYour Mobile No.Please only give a landline number if you do not have a mobile.Total Value of Order(Required)Total paid for order including shippingIssue/Problem(Required) Tracking has not been updated in more than 2 days (North Island) or 4 days (South Island) Shows as delivered, but cannot be found . Other If parcel was sent with authority to leave (no signature), please ensure you check all places a parcel may have been left, also check with each person at address.
